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Jobs at Municipal Credit Union

Part-Time Contact Center Service Representative

Location: Long Island, NY

Department: Oceanside Branch

Type: Part Time

Min. Experience: Entry Level

Primary Job Function:

Build lifetime quality financial relationships with each member by providing competitive products and excellent service.

• Provide accurate information via the Telephone/email/fax regarding MCU’s products, services and, individual member accounts, at the request of the callers/members.

• Provide all information in a congenial, professional and expeditious manner.

Responsibilities:

• Respond to Caller/Member inquiries providing accurate and complete information expeditiously.

• Initiate inter-department Service Request, System Request, Faxes, and/or Journal entry transactions to satisfy Member inquiries.

• Record appropriate Call Classification wrap–up codes, and order Mailing Labels for the fulfillment of requested MCU literature, applications, and/or account kits.

• Identify and capitalize on appropriate sale opportunities, achieve identified sales initiative.

• Respond to and/or initiate the hourly average call volume of the department.

• Advise group leaders of unusual account inquiries and/or activity.

• Perform all other related duties as requested.

• 20 Hour Work Week.

• Overtime as required.

Requirements:

• Minimum Associate’s Degree required.

• Minimum of one year call center, customer service and/or telemarketing experience.

• Language/diction.

• Listening. Probing. Writing.

• Excellent Inter-Personal/Customer Service skills.

• Sales Skills.

• Congenial/pleasant personality.

• Ability to work well under pressure.

• Flexibility with working hours including Saturday’s.

• Proficiency in Microsoft for Windows Applications.

 

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

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