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Jobs at Municipal Credit Union

Teller Supervisor

Location: Bronx, NY

Department: Bronx Branch

Type: Full Time

Min. Experience: Entry Level

Primary Job Function:

Build lifetime quality financial relationships with each member by providing competitive products and excellent service.

• Supervises, coordinates and schedules activities of employees engaged.

• Ensures that work is performed in accordance with established policies, procedures, and systems.

• Responsible for ensuring teller units are prepared to service members prior to branch opening.

• Provides members with information concerning their financial and other transactions at the credit union.

Responsibilities:

• Under dual control, assist with opening and closing branch daily.

• Proves the branch and reconciles all negotiable daily.

• Sets teller schedules to ensure the teller stations are adequately staffed.

• Monitors cash levels at teller stations, CDMs and ATMs.

• Maintains an adequate level of cash on hand and places cash orders

• Along with the manager, verifies cash orders and keeps the cash level within the prescribed cash limit for the branch.

• Maintains dual control procedures on the vault, CDMs and ATMs.

• Oversees the maintenance of equipment under the realm of his/her responsibility.

• On a daily basis, ensures all teller transactions, ATM and CDM machines are balanced and reconciled.

• Verifies daily bank deposits made to clearing house.

• Conducts regular staff meetings and coaching sessions.

• Ensures that 4789 form is accurately completed.

• Provides overrides and verifies large check deposit and withdrawal items.

• Responsible for training and developing teller staff.

• Develops job enrichment opportunities in order to ensure fully capable staff, i.e.; cross-training within teller operations.

• Implements and supervises cross-selling programs as requested by management.

• Assists management in the recruitment and evaluation process.

• Assists branch management with employee disciplinary processes.

• Prepares daily and monthly reports as needed.

• Performs teller duties when required to ensure efficient service delivery to the membership.

• Displays leadership and good judgment at all times.

• Promotes a team environment.

• Uses problem solving and analytical skills to maintain accuracy and efficiency at all times.

• Assists staff in dealing with complex member problems.

• Comply with BSA and SAR requirements.

• Rotate to other branches as needed.

• Performs other duties as required for the efficient operation of the branch.

• Travel and work at other branch locations as required at ad-hoc’s notice.

Requirements:

• College degree preferred.

• Teller training at an accredited bank training institution.

• Minimum three years teller experience as well as one year Senior Teller experience.

• Extensive knowledge of teller procedures and branch operations.

• Ability to work well under pressure.

• Ability to work with minimal supervision.

• Excellent interpersonal and communication skills.

• Leadership and supervisory skills.

• Proficiency in Microsoft for Windows Applications.

• Must be able to work under pressure and be available to work flexible hours.

 

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

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