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Jobs at Municipal Credit Union

Member Service Representative

Location: Springfield Gardens, NY

Department: Springfield Branch

Type: Full Time

Min. Experience: Entry Level

Primary Job Function:

Build lifetime quality financial relationships with each member by providing competitive products and excellent service.

• Responsible for representing the credit union in a positive and professional manner.

• Provides assistance and guidance to the membership concerning products and services.

• Cross-sell credit union’s products and services.

Responsibilities:

• Communicate effectively with prospective and existing members in a positive and professional manner.

• Provide product and service information to existing members and prospective members.

• Assist members by providing information and answering questions about the credit union, services and requirements, for eligibility, loan guideline, dividend, withdrawals, insurance and statements.

• Cross-sell credit union’s products and services.

• Distribute information brochures and disclosures.

• Disburse approved loans.

• Open new accounts.

• Process stop payment requests, payroll deduction, ATM pin changes, requests for new products and services and various other requests.

• Become familiar with database of membership information on in house software system.

• Provide assistance and support to other members of the service team.

• Assist with community outreach programs.

• Comply with BSA and SAR requirements.

• Perform other duties as required for the efficient operation of the branch.

• Travel and work at other branch locations as required at ad-hoc’s notice.

• Overtime as required.

Requirements:

• College degree preferred and related equivalent experience.

• Two years prior banking or customer service/sales capacity experience.

• Excellent interpersonal and communication skills.

• Professional business like appearance.

• Proficiency in Microsoft for Windows Applications.

 

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

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