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Jobs at Municipal Credit Union

Card Services Representative

Location: New York, NY

Department: Card Services

Type: Full Time

Min. Experience: Entry Level

Responsibilities:

Build lifetime quality financial relationships with each member by providing competitive products and excellent service.

  • Effectively handle all administrative tasks including but not limited to customer service calls.
  • Review, verify and process all incoming adjustments to include fees reimbursements for ATM/Check Card and Credit Card transactions.
  • Order and block ATM/Check Cards and Credit Cards when necessary.
  • Investigate disputed transactions; maintain records of all disputed transactions.
  • Prepare journal entries for all card adjustments.
  • Review and monitor daily card reports to include miscellaneous transaction and excessive ATM withdrawal reports.
  • Change and update names and addresses on credit card accounts. 
  • Update payment billing cycles, process balance transfer requests and posting convenience checks. 
  • Reinstate approved credit card accounts; establish new types of Visa credit cards to include applying the correct bill codes.
  • Close credit card accounts per member requests and Collection Department requests.
  • Temporarily suspend activities on ATM/Check Card and Credit Cards accordingly to MCU procedures.
  •  Research and respond to members’ requests such as disputed information that is reported to the credit bureaus.
  • Pull several different statements for cardholders, legal purposes and for subpoenas.
  •  Additional responsibilities include but are not limited to the preparation of monthly reports, maintenance and monitoring of a variety of logs for all claims and disputes, stop-payments, balance transfers, fraud alerts received from FairIssac for ATM withdrawals and  Falcon for Credit and ATM/Check Cards.
  •  Perform all other duties and tasks as assigned and overtime as required.  

Requirements:

  • Self-starter with strong organization skills.
  • Excellent reading, comprehension, problem solving and decisions making skills along with good verbal/written communication skills.
  • Must have the ability to prioritize responsibilities and to respond to an immediate directive that is required to mitigate losses.
  • Ability to comprehend Regulation E, Federal Regulations, Truth in Lending Act, MCU guidelines and Visa Rules/Regulations.
  • Member focused, understanding of individual member needs and can adapt to the needs of challenging calls (i.e. diffusing member anger).
  • Ability to remain professional in all circumstances to members, processors, and teammates.
  • Adaptability, dependability, and flexibility are required to keep up with changing assignments and work schedule.
  • Must have the ability to take appropriate course of action in a timely and equitable manner. 
  • Strong PC navigation skills and must be proficient in Microsoft Excel. 
  • College Degree preferred and one year plus Customer Service experienced.                                    

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

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