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Jobs at Municipal Credit Union

Contact Center Service Representative

Location: New York, NY

Department: Contact Center

Type: Full Time

Min. Experience: Entry Level

Primary Job Function:

Build lifetime quality financial relationships with each member by providing competitive products and excellent service.

  • Provide accurate information via the Telephone/email/fax regarding MCU’s products, services and, individual member accounts, at the request of the callers/members.
  • Provide all information in a congenial, professional and expeditious manner.

Responsibilities:

  • Respond to Caller/Member inquiries providing accurate and complete information expeditiously.
  • Initiate inter-department Service Request, System Request, Faxes, and/or Journal entry transactions to satisfy Member inquiries.
  • Record appropriate Call Classification wrap–up codes, and order Mailing Labels for the fulfillment of requested MCU literature, applications, and/or account kits.
  • Identify and capitalize on appropriate sale opportunities, achieve identified sales initiative.
  • Respond to and/or initiate the hourly average call volume of the department.
  • Advise group leaders of unusual account inquiries and/or activity.
  • Perform all other related duties as requested.
  • Overtime as required.

Requirements:

  • Minimum Associate’s Degree required.
  • Minimum of one year call center, customer service and/or telemarketing experience.
  • Language/diction.
  • Listening. Probing. Writing.
  • Excellent Inter-Personal/Customer Service skills.
  • Sales Skills.
  • Congenial/pleasant personality.
  • Ability to work well under pressure.
  • Flexibility with working hours including Saturday’s.
  • Proficiency in Microsoft for Windows Applications.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

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